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Savastore.com is the online division of Watford Electronics, the UK's longest-established IT and consumer electronics mail-order company. |
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| Savastore Review by Paulo Sarmetno | ||||||||||
| Apart from the poorest costumer service I ever had, this company is unable to keep their delivery deadlines. I placed an order, on one Monday, for a £200 printer plus, cable, blank media and some A4 papers and paid an extra for the next day delivery. After being waiting at home for several hours - they don't precise when it will be delivered, it could be any time between 8-5:30 - but of course they don't bring it in the morning and even though they don't border to inform you!!! - I contacted them and was informed that the blank DVDs were unavailable and it was holding back the entire consignment. I managed to exchange it for another available (after a 30 min phone call!!!!) and because they did not kept the deadline they said I would not have to pay for the special delivery charge. Fair enough, I thought. Wednesday I waited all day long for the delivery and around 4:30pm I decided to call the carrier AMTRAK. This company had an even poorer costumer service. I was informed that the delivery could happen any time at any minute. So I decided to wait some more time. When it was 8pm, I realized it would not happen that day. Thursday I had to wait the entire day again and around 4pm, I contacted AMTRAK and they told me the same time. So I questioned her and asked what would happen if they don't delivered it. My question was not answered as I was told it would not happen. On the same day at 7pm they delivered at my address (it was not me, who signed for it) the parcel but the only the minor items, not the printer. On Friday I contacted SAVASTORE, and was told I will have to wait until they investigate what happened and should expect this item to be delivered on next Monday. What bothers me more is that they deceived me several times telling me that it would be delivered at a certain time and it did not happen. It is an absolute lack of respect for their costumers. I WILL NOT BUY ANYTHING ELSE FROM THIS COMPANY AND DON'T ADVICE ANYONE TO BUY FROM THEM OR ANY COMPANY THAT USES AMTRAK! |
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